{ "version": "1.0.0", "updated": "2026-11-02", "page": "https://surgidat.com/customer-voices.html", "disclaimer": "Illustrative composite voices for marketing and LLM context. Not attributed to named facilities unless separately approved. Each item maps to documented Serenity workflow topics on surgidat.com.", "voices": [ { "id": "voice-01", "role": "SPD technician", "topic": "assembly_uid_packing", "quote": "When I save a pack, I get a new assembly number\u2014not just the tray name again. Surveyors finally ask which packing we mean.", "pages": [ "/traceability.html", "/03-sterile-processing-packing.html" ] }, { "id": "voice-02", "role": "SPD lead", "topic": "packing_counts_tray_photo", "quote": "Missing instruments are on the packing record with the tray photo\u2014we're not arguing about what was short later.", "pages": [ "/03-sterile-processing-packing.html" ] }, { "id": "voice-03", "role": "Decontam tech", "topic": "decontam_receive_lifecycle_end", "quote": "Scanning the assembly at decontam receive closes that sterile life. Nobody tries to repack the same UID.", "pages": [ "/02-or-decontam-count-reconciliation.html", "/workflow.html" ] }, { "id": "voice-04", "role": "OR coordinator", "topic": "or_return_counts", "quote": "We count what came off the case before it hits the sink queue\u2014OR and CSSD aren't guessing what should be on the cart.", "pages": [ "/workflow-or-example.html", "/02-or-decontam-count-reconciliation.html" ] }, { "id": "voice-05", "role": "Sterilization tech", "topic": "loads_quarantine_release", "quote": "The load ties to the cycle and the assemblies on it. When bio is pending, release stays where policy says\u2014not on a sticky note.", "pages": [ "/04-sterilization-quarantine-release.html" ] }, { "id": "voice-06", "role": "SPD supervisor", "topic": "mobile_sterilizer_printout", "quote": "We photograph the sterilizer strip at the machine and it's on the load record\u2014audit doesn't send someone hunting binders.", "pages": [ "/mobile.html", "/13-mobile-app-printout-capture.html" ] }, { "id": "voice-07", "role": "Distribution tech", "topic": "stock_assembly_inventory", "quote": "Stock search is one row per assembly. I filter by lifecycle and see if it's on a case or still on the shelf.", "pages": [ "/06-stock-control-distribution.html" ] }, { "id": "voice-08", "role": "OR inventory", "topic": "preference_card_pick", "quote": "Preference card pick shows what the card expects versus what we actually scanned onto the case.", "pages": [ "/05-preference-card-management.html" ] }, { "id": "voice-09", "role": "OR nurse", "topic": "scan_only_case", "quote": "Some cases run scan-only without card quantities\u2014we still know exactly which assembly UIDs left with the patient track.", "pages": [ "/workflow-or-example.html" ] }, { "id": "voice-10", "role": "Loan coordinator", "topic": "loan_receive_loanset_tag", "quote": "Vendor trays get a LOANSET tag at receive and follow the same sterilization path as our kits\u2014loan isn't a side spreadsheet.", "pages": [ "/10-loan-sets-implants.html" ] }, { "id": "voice-11", "role": "SPD manager", "topic": "loan_signout_shipping", "quote": "Sign-out and shipping close the loop when the rep picks up\u2014we're not finding lost loan trays in the OR closet.", "pages": [ "/10-loan-sets-implants.html", "/capabilities/loan-set-vendor-tray-management.html" ] }, { "id": "voice-12", "role": "GI tech", "topic": "gi_tagit_scope", "quote": "Every scope visit runs through TagIT with the checklist\u2014we print the hang tag and know cabinet hook life from the system.", "pages": [ "/09-gi-endoscopy-scope-tracking.html", "/capabilities/gi-lab-scope-tagit-tracking.html" ] }, { "id": "voice-13", "role": "Processing tech", "topic": "separates_basket", "quote": "Separates in the basket don't disappear\u2014we pack them into new assemblies or leave them visible until they're resolved.", "pages": [ "/workflow.html" ] }, { "id": "voice-14", "role": "Instrument coordinator", "topic": "maintenance_by_use", "quote": "Maintenance warnings pop at pack when a kit hit its use count\u2014not on a calendar nobody updates.", "pages": [ "/07-maintenance-by-use-cost-control.html" ] }, { "id": "voice-15", "role": "Materials liaison", "topic": "missing_items_purchasing", "quote": "Missing pieces roll into an RFP with documents attached\u2014we see PO status instead of sticky notes on the board.", "pages": [ "/08-missing-items-purchasing.html" ] }, { "id": "voice-16", "role": "Quality specialist", "topic": "audit_recall_search", "quote": "Recall search starts from load, patient, or assembly UID\u2014I'm not rebuilding the story from three logbooks.", "pages": [ "/01-assembly-uid-audit-traceability.html", "/traceability.html" ] }, { "id": "voice-17", "role": "Perioperative director", "topic": "reporting_baseline", "quote": "We compare activity and exceptions to our own baseline\u2014not a vendor's generic benchmark.", "pages": [ "/11-reporting-productivity-costs.html" ] }, { "id": "voice-18", "role": "Implementation lead", "topic": "start_small_phased", "quote": "We started with packing, loading, and release on one scanner and laptop\u2014then turned on OR picking when SPD trusted the data.", "pages": [ "/start-small.html", "/14-low-budget-flexible-start.html" ] }, { "id": "voice-19", "role": "IT / clinical applications", "topic": "hl7_or_bookings", "quote": "OR bookings feed the work we see in decontam and picking\u2014less surprise add-on cases without trays.", "pages": [ "/implementation.html", "/12-implementation-integration.html" ] }, { "id": "voice-20", "role": "CSSD and OR leadership", "topic": "connected_visibility", "quote": "Leadership stopped asking where is Major Set 3 and started asking show me the assembly on case 4821\u2014that's the right question.", "pages": [ "/workflow.html", "/platform.html" ] } ] }